Website thecorsbeauty.com.vn does not sell, share, or exchange personal information of customers collected on the website with any other third party.

Personal information collected will only be used by the company to provide products and services to customers.

When you contact us to register to receive information, chat with staff, send comments, and enter information to make a purchase, the personal information that the website thecorsbeauty.com.vn collects includes: Full name, Address, Phone, Email...

In addition to personal information, service information includes: Product name, Quantity, Product delivery time...

The personal information collected will only be used internally by thecorsbeauty.com.vn website and for one or all the following purposes:

- Customer support

Provide information related to the service

- Process orders and provide services and information through our website as requested by you

- We will send order information if you register to receive email notifications.

For personal information, thecorsbeauty.com.vn website only deletes this data if the customer requests it. The customer can request deletion by sending an email to thecorsbeauty@gmail.com.

THE CORS CORPORATION CO., LTD

Address: No. 54, Street 15, District 7, Ho Chi Minh City, Vietnam.

Email: thecorsbeauty.vn@gmail.com

Phone: 036 807 1301

Website: thecorsbeauty.com.vn

Website thecorsbeauty.com.vn does not collect customer information through the website. Customer personal information is collected via email to contact and order products sent to our email: thecorsbeauty.vn@gmail.com or phone number to contact and order products call hotline 036 807 1031

You can contact the email address and phone number above to request that the website thecorsbeauty.com.vn edit your personal data.

Information being used for purposes other than those notified

At thecorsbeauty.com.vn website, protecting your personal information is very important. You are assured that the information provided to us will be kept confidential. Thecorsbeauty.com.vn website commits not to share, sell, or rent your personal information to anyone else. Thecorsbeauty.com.vn website commits to only use your information in the following cases:

- Improve service quality for customers

- Resolve disputes and complaints

- When required by law enforcement

Website thecorsbeauty.com.vn understands that your right to protect personal information is also our responsibility. In any case of questions or comments related to the privacy policy of the website thecorsbeauty.com.vn and related to personal information being used for the wrong purpose or scope as announced, please contact us via hotline 036 807 1301 or email thecorsbeauty.vn@gmail.com.

Personal information on the website is accessible by:

- Website Administration

- The customer who owns that personal information

- Competent Vietnamese Law Enforcement Agencies

- Operational partners involved in your transaction, such as shipping carriers.

INFORMATION SECURITY POLICY Payment

Commitment to confidentiality

• The card payment system is provided by payment gateway partners (“Payment Gateway Partners”) that have been legally licensed to operate in Vietnam. Accordingly, the card payment security standards at the website thecorsbeauty.com.vn ensure compliance with industry security standards.

Privacy Policy

Payment transaction policy using international and domestic cards (internet banking) ensures compliance with the security standards of Payment Gateway Partners including:

• Customer's financial information will be protected during the transaction using SSL (Secure Sockets Layer) protocol.

• Payment Card Industry Data Security Standard (PCI DSS) certification provided by Trustwave.

• One-time password (OTP) sent via SMS to ensure authenticated account access.

• MD5 128 bit encryption standard.

• Principles and regulations on information security in the banking and finance industry as prescribed by the State Bank of Vietnam.

Transaction security policy in payment of website thecorsbeauty.com.vn applies to Customers:

• The Company provides a token storage facility - only storing the encrypted string provided to the Company by the Payment Gateway Partner. The Company does not directly store customer card information. The security of customer payment card information is performed by the licensed Payment Gateway Partner.

• For international cards: Customer's payment card information that can be used to establish transactions is not saved on the thecorsbeauty.com.vn website system. The Payment Gateway Partner will store and secure it.

• For domestic cards (internet banking), the Company only stores the order code, transaction code, and bank name. The Company commits to strictly implementing the necessary security measures for all payment activities performed on the website thecorsbeauty.com.vn e-commerce trading floor.

THE CORS thanks you for choosing to shop at our official website and fan page. To give you the best experience, THE CORS would like to send you the following detailed delivery support policy:

You can choose 1 of 2 forms:

1. Home Delivery

❤️️ THE CORS applies FREE SHIPPING to all orders.

1. Pick Up at the Nearest Store

📍 THE CORS Shop in Ho Chi Minh City

Đường Số 15b, KDC Phú mỹ, Phường Phú Mỹ, Quận 7

📍 Stores in Ho Chi Minh City

• 1st Floor, Nowzone Shopping Mall, 235 Nguyen Van Cu,
  Nguyen Cu Trinh Ward, District 1
  (From the main gate, turn right towards the elevator to find the THE CORS booth)

• 522C Le Van Sy,
  Ward 14, District 3

Instructions for Placing an Order to Receive Goods at the Store

Step 1: Select the product and add to the cart
Step 2: Choose pre-made or brewed on arrival
Step 3: Choose the most convenient store to pick up

For Home Delivery Orders, Detailed Delivery Times Are As Follows:

• Orders placed before 11 AM daily will be delivered within Ho Chi Minh City
  => You will receive it the same day.

• Orders placed after 11 AM daily will be delivered within Ho Chi Minh City
  => THE CORS will deliver on the next business day.

🤩 If you need to receive it urgently within the day, THE CORS will give you 35,000 VND to support shipping costs.

• Delivery orders in suburban areas of Ho Chi Minh City and other provinces
  => Estimated delivery time is 2 - 4 working days.

Delivery Policy by Shipping Unit

• Check goods, check for breakage, and correct product upon receipt of the order.

• Your order will be delivered a maximum of 2 times (in case the first delivery is unsuccessful, a staff member will contact you to arrange a second delivery schedule). We will try to contact you again within the next 2 working days (via text message or direct call). If we cannot contact you or do not receive any response from you, the order will no longer be valid.

• To check your order information or status, please contact Customer Service.

• When the goods are delivered to you, please complete the payment and sign the confirmation with the delivery staff.

• If the order has any errors or defects, please contact Hotline/Zalo 036 807 1301 immediately for support and resolution from Customer Service.

Geographical Limitations for Delivery

For customers in the province who need to buy in large quantities or wholesale customers who need to buy products, we will use the delivery service of shipping companies, and the fee will be calculated according to the fee of the shipping service providers or according to the contract agreement between the two parties.

Responsibilities of Traders and Logistics Service Providers

THE CORS is responsible for delivering sales invoices to customers during the delivery process.

Obligations of the Carrier

• The carrier is responsible for providing cargo documents upon delivery from the charterer.

• Ensure complete and safe transportation of goods to the designated location, on time.

• Deliver goods to the authorized recipient.

• Bear the costs related to the transportation of goods, unless otherwise agreed.

• Purchase civil liability insurance as required by law.

• Compensate the carrier for damages in case the carrier loses or damages the goods, unless otherwise agreed or provided by law.

Rights of the Carrier

• Check the authenticity of the goods, the bill of lading, or other equivalent shipping documents.

• Refuse to transport goods that are not the same as the type of goods agreed upon in the contract.

• Require the lessee to pay the full shipping fee on time.

• Refuse to transport prohibited goods, dangerous, and toxic goods.

Obligations of the Charterer

• Pay the full shipping fee to the carrier on time and in the agreed manner.

• Provide necessary information related to transported goods to ensure the safety of transported goods.

• Take care of the goods during transportation, if agreed. In case the lessee takes care of the transportation, and the property is lost or damaged, there will be no compensation.

Rights of the Charterer

• Require the carrier to transport the goods to the agreed location and time.

• Directly or appoint a third party to receive the goods that have been transported.

Responsibility for Damaged Goods During Transportation

For goods damaged during transportation, whether the order is shipped by the store itself or by a third party, we will be responsible for resolving the problem for the customer. Customers have the right to refuse to receive the product and request a return according to the "return and refund" policy. If any problems arise, we will work with the shipping partner to resolve compensation for the order according to the cooperation agreement between the company and the third party providing the shipping service.

Note: In case of a delivery delay, we will promptly inform the customer, and the customer can choose between canceling or continuing to wait for the goods.

If you need any further information or assistance, please do not hesitate to call Hotline 036 807 1301 for THE CORS.

thank you.

Best regards.

THE CORS

1. Return Conditions:

1.1 Refund upon receipt: If you discover that the package is dented, not intact, or has incorrect recipient information, please refuse to receive the goods immediately upon receipt.

1.2 After receiving the goods and paying the shipping unit, you have the right to request a return when opening the package and discovering one of the following errors:

1.3 If the product is defective due to manufacturing, the return policy will be applied according to the brand. In other cases, we regret that we cannot support the return policy. The return policy is as follows:

• Product packaging is torn or damaged during shipping.

• Wrong product delivered, missing accessories, or missing gifts.

• The product was delivered in the wrong color compared to the order.

1. Refund Method:

For orders returned due to a total order error, we support return and refund via bank account.

For orders returned due to partial errors, we support product exchange (if the product is in stock) or refund via bank account.

1. Return Method:

Please notify us within 24 hours (excluding Saturdays, Sundays, and public holidays) from the time of receipt of the goods. We reserve the right to refuse support for any product complaints if you notify us after this time.

Customers should follow the steps below to ensure the return process is valid:

3.1 Visit the website thecorsbeauty.com or contact the hotline for instructions from the customer service department on how to fill out the "Return Request" form. After completing the required information, within 72 hours, the customer service department will process and respond to whether the return request is valid or not.

3.2 If the return request is valid, within the next 48 hours, please choose the refund method according to the instructions on the website.

3.3 Return Content and Shipping Address:

THE CORS CORPORATION LIMITED
54 Street 15, Phu my Ward, District 7, HCMC.
Hotline: 036 807 1301
Content: Return order number xxxxxx

3.4 After 10 days from the date the order is confirmed for return if thecorsbeauty.com has not received the returned goods, thecorsbeauty.com will refuse to resolve any complaints and consider that the customer no longer needs a return for this order.

3.5 Upon receipt of the return, thecorsbeauty.com will conduct a check to ensure that the returned order meets the conditions in section 4.1. The customer will receive a notification within the next 7 days.

3.5.1 If the return is valid, the customer will receive the refund in their bank account within 5-15 working days. In case you do not have a bank account, thecorsbeauty.com will convert it into membership points with the corresponding value of the returned order.

3.5.2 If the return is NOT valid, thecorsbeauty.com will contact you to propose the next solution.

1. Valid Return Order:

Arrangements for exchange or refund will be determined on a case-by-case basis. Please ensure all return request information is complete and accurate so that thecorsbeauty.com can assist with the refund in the shortest possible time.

4.1 Return Order Status:

• The product is as described in the "Return Request" form and is in its original condition when received.

• Orders must be returned with all items in the order, including purchases, accessories, and free gifts.

• Each order can only request a return once.

4.2 A Return Order is Invalid if:

• Information has not been provided or is incomplete/inaccurate compared to the "Return Request" on the website.

• More than 10 days have passed since the return was confirmed but the returned goods have not been received.

• The returned product is incorrect or incomplete, missing gifts, or items from the original order.

• The product does not meet the return standards in section 4.1 after thecorsbeauty.com's review.

1. Wait for Refund:

If the returned product meets the conditions in section 4, within 5-15 days (except Saturday, Sunday, and holidays), thecorsbeauty.com will process the refund via a bank account or as membership points via the account you used to place the order.

If the product does not satisfy the conditions in section 4, thecorsbeauty.com regrets that it cannot refund you. For any feedback on the product beyond the outlined reasons, please contact thecorsbeauty.com's customer service department for further advice.

1. Payment method in cash

1.a. Direct payment at the store

Customers, please pay directly at the store upon purchase.

1. b. Payment at the delivery point

– You pay the delivery staff the entire or remaining value of the purchased order (if a deposit has been made)
– If the delivery location is at the payment location, our delivery staff will collect the money upon delivery.

2. VNPAY payment:

Instructions for payment via vnpay:  https://morra.com.vn/pages/thanh-toan-qua-vnpay

Payment via VNPAY

VNPAY payment gateway is a payment solution developed by Vietnam Payment Solutions Joint Stock Company (VNPAY). Customers use cards/bank accounts, QR Pay/VNPAY-QR features integrated into Mobile Banking applications of banks or linked e-wallets to pay for transactions and enter discount codes (if any).

Scan VNPAY-QR code on 35+ Mobile Banking Applications and 15+ linked e-wallets

40+ ATM/domestic cards/bank accounts

4 International payment cards

Payment methods via VNPAY

1. Payment method via “Payment application supporting VNPAY-QR”

Step 1: You choose the product, or service and choose Pay Now or Order.
At the payment page, please check the ordered product, fill in the recipient's information, choose the VNPAY payment method, and click the "Order now" button.
Step 2: The payment screen switches to the VNPAY payment gateway interface. Select the method "Payment application supporting VNPAY-QR"

Step 3: The system displays the QR code along with the amount to be paid. Please check this amount again. Use the banking application (according to the list), select “Scan Code"  and scan the QR code on the website payment screen.

*Note: The QR code is valid for 15 minutes
. For a successful payment, please review the terms and conditions and scan the code on your phone in advance to be prepared, avoiding time-out issues that affect your payment and promotional code.

Step 4: Check the information, enter the discount code (if any), and complete payment.
When payment is completed, you will receive a notification confirming your successful order on the website.

Instructions for payment via QR Pay/VNPAY-QR feature

2. Payment method via “Domestic card and bank account”

Step 1 : You choose the product, service and choose Pay now or Order.
On the payment page, please check the ordered product, fill in the recipient's information, choose the VNPAY payment method and click the "Order now" button.

Step 2 : The payment screen switches to the VNPAY payment gateway interface. Select the method "Domestic card and bank account" and select the bank you want to pay the card with from the list.

Step 3 : Please enter the required card/account information and select "Continue". The OTP code will be sent to the registered phone number, enter the OTP code to complete the transaction.

*Note: Transaction will expire after 15 minutes

Step 4 : When payment is completed, you will receive a notification confirming your successful order on the website.

Payment interface via “Domestic card and bank account”

3. Payment method via “International payment card (Visa, MasterCard, JCB, UnionPay)”
Similar to payment method “Domestic card and bank account”

4. Payment method via “VNPAY e-wallet”

Similar to payment method “Payment application supports VNPAY-QR”

———————
SUPPORT CHANNEL
– Call center: *3388 or 1900 55 55 77

– Zalo OA:  zalo.me/4134983655549474109

– Email:  hotro@vnpay.vn

– Fanpage:  facebook.com/VNPAYQR.vn