Discovery Set

Return Policy

1. Return Conditions:

1.1 Refund upon receipt:
If the package is dented, damaged, or contains incorrect recipient information, please refuse to receive the goods immediately upon receipt.

1.2 Return after receipt:
If you discover any of the following issues after receiving the product and paying the shipping fee, you may request a return.

1.3 For manufacturing defects, the return policy will be applied according to the brand. In other cases, returns are not supported. The return policy applies in the following cases:

• The product packaging is torn or damaged during shipping.
• The wrong product was delivered, or accessories or gifts were missing.
• The product was delivered in the wrong color compared to the order.

2. Refund Method:

• For orders returned due to a total order error: Refunds will be processed via bank account.
• For partial order errors: We offer product exchanges (if in stock) or refunds via bank account.

3. Return Process:

To initiate a return, you must notify us within 24 hours of receiving the product (excluding Saturdays, Sundays, and public holidays). After this period, returns will not be supported.

Follow the steps below for a valid return process.

3.1 Submit a return request:

• Visit thecorsbeauty.com or contact the customer service hotline to get instructions on how to fill out the "Return Request" form.
• After submitting the form, customer service will review it within 72 hours and inform you whether your request is valid.

3.2 Refund procedure:

• If approved, please choose a refund method within 48 hours as instructed on thecorsbeauty.com.

3.3 Return details and shipping address:

PERFUME VIETNAM COMPANY LIMITED

• Address: 54 Duong So 15, Phu My, District 7, HCMC
• Hotline: 036 807 1301
• Return Content: Return order number xxxxxx

3.4 Return Deadline:
If the returned product is not received within 10 days after return confirmation, the request will be automatically canceled.

3.5 Return Inspection:
After receiving the returned order, we will inspect it and notify you of the results within 7 days via your account.

3.5.1 If the return is valid, the refund will be processed within 5-15 business days via bank account or converted into membership points.

3.5.2 If the return is not valid, we will contact you with further solutions.

4. Valid Return Order:

Each return/refund request will be reviewed case by case. Please ensure that all return request information is complete and accurate for the fastest processing.

4.1 Valid return conditions:

• The returned product matches the details in the "Return Request" form and remains in its original condition.
• The order must include all items, such as purchased products, accessories, and gifts.
• Each order can only be returned once.

4.2 Invalid return conditions:

• Incomplete or incorrect return request information.
• The return is not received within 10 days of confirmation.
• The returned product is missing items or does not match the "Return Request" details.
• The product fails to meet return standards after inspection.

5. Refund Processing:

If the returned product meets the conditions in Section 4, the refund will be processed within 5-15 days via bank transfer or converted into membership points.

If the product does not meet return conditions, we regret that we cannot provide a refund. For further inquiries, please contact customer service.

HOW TO SHOP AT THE CORS BEAUTY 

Below is a step-by-step guide for making a purchase online, quickly and conveniently:

🔹 Step 1: Visit our official website at www.thecorsbeauty.com

🔹 Step 2: Hover over the Menu bar and select “Perfume” to access the landing page of the fragrance you are interested in

🔹 Step 3: Scroll down to the bottom of the page to find the purchase link for the selected perfume

🔹 Step 4: Click “Add to Cart” and proceed with the checkout process

🔹 Step 5: Make payment through bank transfer - let us know your order through our chat function.

📦 Your order will be processed and delivered to your doorstep with care, ensuring a smooth and secure shopping experience.

If you have any questions or need further assistance, please feel free to contact us via our official fanpage or email support.

Thank you and we hope you enjoy your shopping experience with The CORS Beauty.